Author Archive | Dr. Holly Latty-Mann

Your Personal and Professional Trust Quotient

Posted by Dr. Holly Latty-Mann on

Divorce and attrition – both are expensive and both are intricately connected to one’s trust quotient. The difference is that divorce is a personal matter, and attrition is a business concern. In situations where there is no specific event to blame, how does one explain compromised trust? A highly trustworthy person immersed in a relationship […]

Emotional Intelligence and Trust: Another Angle on Building Relationships

Posted by Dr. Holly Latty-Mann on

Here is an excerpt from a September 26th Harvard Business Review article. “So how do you build client trust like this? You have to focus on listening. And I have observed two types of listeners: those who listen to respond and those who listen to listen. Let’s call the former the Encyclopedia and the latter […]

Poor Eyesight and a Dead Tooth Due to Ineffective Leadership

Posted by Dr. Holly Latty-Mann on

Yes, you read that correctly. Too often we speak of leadership effectiveness within the context of managers and executives within the corporate world. Yet every human being has been victimized by someone’s inept leadership while providing a service, which could be related to the medical or manufacturing industry. I present these two true stories using […]

Go public when expressing gratitude; go private when expressing disappointment.

Posted by Dr. Holly Latty-Mann on

Today’s post from Trust Across America – Trust Around the World: https://www.linkedin.com/pulse/trust-gratitude-company-morale-barbara-brooks-kimmel Holly Latty-Mann offers this week’s advice. Holly is both a Top Thought Leader in Trust and an active member of our Trust Alliance. Go public when expressing gratitude; go private when expressing disappointment. While cultural differences do exist regarding response to positive public recognition, no company on […]

Family-of-Origin Dynamics and the Office Drama Queen or King

Posted by Dr. Holly Latty-Mann on

So often we ponder why people do the things they do. We want to know and understand the triggers. In this way we perhaps can help disenable whatever those unproductive behaviors. At first blush most people see drama queens and kings as troublemakers creating unnecessary drama through indirect and/or dysfunctional communication. From the perspective of […]

Leadership Effectiveness and Early Family Dynamics: Research Findings along with Insights Inspired by My Mom’s Recent Death

Posted by Dr. Holly Latty-Mann on

My mom recently, suddenly passed away, allowing the upside of grief to manifest in writing about the influence of early family dynamics on leadership effectiveness later on in life. To clarify what I mean by leadership effectiveness, I’m working this topic within the context of trust issues, the cornerstone of top-quality leadership. How well do […]

Managers on Anti-Depressants/Anti-Anxiety Meds – A Radical Angle on Workplace Stress

Posted by Dr. Holly Latty-Mann on

One out of four women in their 40s and 50s takes anti-depressants. This means if you are a woman reading this, you could be reading about yourself as well as quite a few of your female coworkers, your children’s teachers, etc.  The New York Times reported on this topic after the study was published in […]

Tips on Successful Confrontation: Feedback Processes that Work

Posted by Dr. Holly Latty-Mann on

Let’s say you find yourself in an uncomfortable situation in which you need to tell someone that his or her performance or behavior is problematic – or some other bad news.  Furthermore, you can anticipate a reaction that will likely be a bit unpleasant.  What do you do? This may sound too simplistic, but first […]

3 Top Tips for Harmony While Home for the Holidays

Posted by Dr. Holly Latty-Mann on

Since leadership is all about relationships, try these tips when visiting your family-of-origin over the holidays. So often and almost like a reset button, you may notice old familiar and sometimes unwanted family dynamics surfacing, not to mention certain topics that should have retired years ago. It is likewise helpful to keep in mind how […]

Top Two “Opposing” Trust Challenges for Managers (A Specific Example on How to Engender Trust)

Posted by Dr. Holly Latty-Mann on

While establishing trust between and among managers and others continues as a hot topic, those in the leadership development industry strive to offer as many specific examples as possible to support those managers who are motivated to implement trust-inspiring specifics. But first, take a look at the following top two “opposing” leadership challenges in managers:  […]