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Archive for the ‘Published Articles’ Category

Undercover Boss Learns Lessons Cleaning Toilets

  Posted by Dr. Holly Latty-Mann on February 17th, 2010    No Comments

Want to learn what your employees are really thinking?  Go undercover.

CBS has created a new reality show, Undercover Boss,  in which the CEOs of large companies, go undercover as an entry level new employee to learn how the front line employees experience work.

Not a fan of reality TV?  BNET author, Steve Tobak, isn’t either, but he watched anyway and learned a great deal.  Tobak writes, “Now, my initial impression of the concept was “nice idea on paper, train wreck in practice.” I’ve seen CEOs in the trenches; it’s not a pretty sight. Trained in problem-solving, they tend to hone in on what’s wrong: incompetent employees, their “good intentions” botched by middle management, their grandiose plans failing in practice.

The show begins with Larry O’Donnell (pictured), president and COO of Waste Management — a $13 billion company — telling his senior leadership team that he’s going undercover to find out what effect their aggressive cost-cutting and restructuring is actually having in the field.”

Miss the episode?  Watch the full show here.

Tobak goes on to write about the experience O’Donnell had while undercover and the update since he taped the show one year ago.  Check out the follow up interview here.

Would you be interested in going undercover at your company?  What information would you learn?  As leaders, we need to know how the decisions made at the very top effect the front line employees.  We can’t lose sight of the daily operations for our team, or we will wander off course. Contact Us and we’ll be happy to discuss how we can help you go undercover and collect valuable information for your company that will help you as the leader!

The Leadership Trust® is a behavioral science firm specializing in both leadership and organizational development as well as all aspects of performance management, placing special emphasis on emotional intelligence and self-awareness. We personalize all workshops according to the wellness needs of our participants and those whom they impact, and we customize all consulting services to meet organizational goals based upon comprehensive assessments as needed. Our ultimate mission is to contribute towards a kinder, gentler world through the growth of the human spirit.

Picture courtesy of BNET.

Hypnosis is more than you think

  Posted by Dr. Holly Latty-Mann on January 20th, 2010    No Comments

Hypnosis isn’t about getting people to do crazy things, it’s about getting people over their own stumbling blocks so they can achieve their personal best.  Teacher and hypnosis coach, David Grinstead says,”I’m an educator, and I teach (people) a skill that they can use the rest of their life.”

Grinstead’s hypnosis helps people with sales skills (including selling yourself), career goals, motivation, confidence, public speaking, weight control, and smoking, among many others.  See the full list of services on David’s website.

Grinstead joined The Leadership Trust® as an adjunct faculty member in September 2009.  He sees clients in Burlington and Durham.  Of his joining the TLT team, Doc Holly says, “We’re excited to offer David’s hypnosis services as part of our expanding programs.  We aim to help people in not only leadership, but in their daily lives as well.  Hypnosis fits naturally into our expansion plans.”

Building Trust in Business by Trusting

  Posted by Dr. Holly Latty-Mann on September 4th, 2009    No Comments

With a name like The Leadership Trust, we get a glimpse through our website analytics how many people are researching trust and leadership.  We even endorse a phenomenon we coined “the boomerang effect” that supports the notion that in giving trust you get it.  Some people may refer to this as the Law of Attraction, but no matter what you want to call it, BusinessWeek author, Dov Seidman, speaks of how to get what you want by giving it.  We all want loyal, trustworthy customers and employees, but are we willing to meet them halfway?  In this article, Seidman speaks of how a doughnut shop owner decided to let his customers make their own change from coins he left on the counter.  Read not only what happened profit-wise and otherwise from this seemingly small business maneuver, but also the more dramatic and riskier ones.  Even our most jaded skeptic may reconsider “it is in giving that we receive.”

Trust in leadership is a huge topic.  Our solid track record is evidence that we can help you with that.  In our Personalized Leadership Development Program, we offer unique and highly compelling processes that create, as a by-product, that much coveted trust with your employees and customers.  Our graduates speak to this in their testimonials.  In Siedman’s company, they tried meeting their employees half way during a restructuring process.  They found that by not requiring the formal approavl on the expense reports but instead used random report checks, there was less friction between managers and team members and more time to do their work.  Read about their striking restructuring results from their recently surveyed employees.

Don’t you want your employees to feel the same way?  Aren’t you glad there is a proven process to make it so?  Visit us and take that first step toward creating a culture of trust.

Source: BusinessWeek online

Leadership in Six Words

  Posted by Dr. Holly Latty-Mann on July 20th, 2009    No Comments

Once upon a time Ernest Hemingway was challenged to write a story using only six words. Impossible, some thought. Not for Papa, as Neal Conan explained on NPR’s Talk of the Nation. The next day Hemingway produced this: ‘For sale. Baby shoes. Never worn.’

The million dollar question for any leader is this: did you leave the organization in a better place than when you found it? Sadly we have discovered that the great recession we are enduring was in part due to senior executives who did not leave their companies better off, even though they themselves exited with pockets full of cash.

For leaders, this six-word exercise works well as a form of aspiration, that is, how do I want to be remembered? So if you are early or mid career, you have time to make changes so that you can become the leader you are capable of becoming.”

Business Week Magazine article, Leadership in 6 Words, offers some guidance to creating a concise statement about your leadership style.  Whether you are just starting out on your leadership path, or you’re looking for the tools to help you sharpen your leadership strenths, The Leadership Trust can help you go from great to greater.  Check out our signature program, Personalized Leadership Development Program, to learn more about what makes our program so powerful and successful.  After you attend a program with us, you’ll be able to describe our program in 6 words: The best leadership training experience ever!


6 Ways to Be a Better CEO

  Posted by Dr. Holly Latty-Mann on July 14th, 2009    No Comments

Inc. magazine asked a group of CEO’s, including Twitter‘s Evan Williams, which managerial skill they would most like to improve.  They received some interesting answers.

Salena Cuffe, CEO of Heritage Link Brands, said the one thing that she would like to improve on is delegating more.  Salena told Inc., “…as someone who founds a business, who helps to build the organization and identifies all the human capital and the resources that go into taking the business forward, it’s very difficult to let go.  To me, delegation is all about feeling comfortable with the fact that people are going to do things better than you, because that’s why you hired them.”

Watch the slide show to learn more: 6 Ways to Be a Better CEO

Whether you are a current CEO or an upcoming CEO, The Leadership Trust® can help you develop these 6 skills and more to become a more effective leader.

Building leaders into your team

  Posted by Dr. Holly Latty-Mann on May 28th, 2009    No Comments

Recently, Business Week Magazine featured a story about author Jim Colllins’ new book: How the Mighty Fall and How to Stay on Top.  He offered guidance during a discussion with a collection of Army generals, CEOs, and social sector leaders about the state of America.  One CEO asked him about his company, “When you are at the top of the world, the most powerful nation on Earth, the most successful company in your industry, the best player in your game, your very power and success might cover up the fact that you’re already on the path of decline.”

So how do you know?

Collins was inspired to write a book about it.  In his book, he offers ways to look at your company and the interactions amongst it’s leadership team to determine your current state.  Read the exerpt from his book by clicking the link below.

How the Mighty Fall: A Primer on the Warning Signs

If you find your company is on the path to decline, let us help you.  We can take your leaders and your executive team to a new level of leadership that will Improve Relationships to Improve [your] Bottom Line.

The Biology of Belief

  Posted by Dr. Holly Latty-Mann on March 4th, 2009    1 Comment

Your reality if a function of your beliefs.  You create your life according to the program (beliefs) in your mind, both conscious and unscious.  Some of these “programs” are negative and self-sabotaging and operate automatically to interfere with the happiness and success you seek to create in your life.  You cannot control that of which you are unaware.  The crux of this leadership workshop is to bring those negative “programs” into awareness and under your control.

Your Mind– Your mind is a marvelous bio-computer, into which thousands of tapes, programs, and beliefs about life, leadership, love, and survival are programmed.  You must first identify which viruses are in your bio-computer before you can eradicate them.

Your Body– How well you use your body, your health, and your energy determines the degree to which people respond positively to your “delivery system.”  You must identify 1) what people are reading as negative in your body language, 2) and where you house stressors in your body, and what to do about both.

Your Emotions– Learn what is considered optimal use of emotion as well as how to control negative emotions such as anger.  You need to idetify what it is that your anger is covering up in order to identify the triggers an manage the emotions.

Join us at The Leadership Trust® to learn more about how to bring all of these elements into a harmonious relationship using your mind, body, emotion, and spirit. 

TIME MAGAZINE’s cover story from Feb. 23, 2009 showcases how belief is good for your health.  Read it here.  The Biology of Belief

Are you Full of Happiness?

  Posted by Dr. Holly Latty-Mann on February 19th, 2009    No Comments

The Pursuit of Happiness

BusinessWeek SmallBiz just published an article about the effects of positive psychology on business and how happiness helps business thrive.

Our program helps people in many ways to improve their life.  Happiness is something we all strive to achieve and can all beneift from, personally and professionally.  Don’t you want to be able to say you have achieved the ultimate goal…true happiness?

It allowed me to face my fears, understand them, and change my behaviors. Excellent Program! If you want to improve your business and personal happiness and well being – come open minded!

Darryl Threadgill, Manufacturing Manager
Abbott Laboratories