Archive | Trust

A Simple, Effective Way to Manage (Mis)Trust and (Mis)Perceptions

Posted by Dr. Holly Latty-Mann on

Most people inadvertently invite mistrust by inadvertently creating misperceptions.  Following receipt of 360 feedbacks in literally every leadership workshop, someone will say, “That’s a misperception”, to which he or she gets to hear, “Their perceptions are their truth about you, AND if you were not attending a program, would these ‘misperceptions’ still be floating around […]

Organizational Trust: 10 Do’s and Don’ts

Posted by Dr. Holly Latty-Mann on

For the past four years Trust Across America’s Trust Alliance Members and Top Thought Leaders in Trust have collaborated on an annual poster to assist organizational leadership and teams in fostering trust. These are some highlights from our 2017 poster: Check it out here! Do’s and Don’ts to Foster Organizational Trust    

Your Personal and Professional Trust Quotient

Posted by Dr. Holly Latty-Mann on

Divorce and attrition – both are expensive and both are intricately connected to one’s trust quotient. The difference is that divorce is a personal matter, and attrition is a business concern. In situations where there is no specific event to blame, how does one explain compromised trust? A highly trustworthy person immersed in a relationship […]

Emotional Intelligence and Trust: Another Angle on Building Relationships

Posted by Dr. Holly Latty-Mann on

Here is an excerpt from a September 26th Harvard Business Review article. “So how do you build client trust like this? You have to focus on listening. And I have observed two types of listeners: those who listen to respond and those who listen to listen. Let’s call the former the Encyclopedia and the latter […]

Go public when expressing gratitude; go private when expressing disappointment.

Posted by Dr. Holly Latty-Mann on

Today’s post from Trust Across America – Trust Around the World: https://www.linkedin.com/pulse/trust-gratitude-company-morale-barbara-brooks-kimmel Holly Latty-Mann offers this week’s advice. Holly is both a Top Thought Leader in Trust and an active member of our Trust Alliance. Go public when expressing gratitude; go private when expressing disappointment. While cultural differences do exist regarding response to positive public recognition, no company on […]

Trust and Honest Feedback: Up Close and Personal

Posted by Dr. Holly Latty-Mann on

“Trust me. I’m just being brutally honest here.” When I hear the phrase “brutally honest,” it does not create a feeling of trustworthiness. For trust to abound, one must feel safe. That would suggest when receiving constructive feedback, one must be able to trust the spirit in which the feedback is given. While much is […]

De-compartmentalizing™: A New Frontier for Restoring Trust and Profit

Posted by Dr. Holly Latty-Mann on

Either because it is misunderstood or unrecognized, de-compartmentalizing has yet to take its place at the forefront of expediting or restoring trust and therefore profit in the corporate world. Taken to the home front, de-compartmentalizing can restore devitalized relationships (love). So what is it? It starts with acknowledging that we as humans must stop compartmentalizing […]

Avoiding Confrontation Erodes Credibility and Trust

Posted by Dr. Holly Latty-Mann on

When conscientious people learn they are perceived as shirking responsibility whenever they avoid conflict or confrontation, they become motivated to step up to the plate and have that much needed conversation. Anytime people are perceived as shirking responsibility, trust erodes, and their credibility is undermined. The word confrontation comes from the Greek word that means […]