Communication Skills Training
Your leadership prowess is only as good as your communication skills. Your personal relationships are also only as good as your communication skills. Effective communication skills training can bridge the gap between your current level of relationship satisfaction and harmony and where you would like it to be – both at work and at home.
You are the instrument of your leadership, and you represent your leadership style through your delivery system or personality. The more quality your business communication skills training, the more honed your communication skills, and thus the more authentic your leadership.
Authentic leaders recognize and value individual personalities, purposes and potentials and communicate their recognition so effectively that others feel valued as unique and special contributors. The best leaders have learned how to inspire, motivate, value and grow others through the way they communicate. This translates into highly credible servant leadership because the leader’s people skills are genuinely expressed rather than felt as “scripted” or part of an act.
The way people communicate is unique and demonstrates a certain preference they have regarding how they elect to engage with others. There are sixteen types of communication styles according to Myers and Briggs with varying degrees of overlap among them. Those who make constructive use of these differences tend to make the kinds of leaders people wish to support. Instead, too many people tend to look at differences as a threat, so they either impose their style onto others or avoid people who are categorically different from them. Either way, you’ve got a leadership crisis on your hands, one that demands exceptional communication skills training.
Anybody can improve his or her communication skills. It is not about vocabulary, syntax, or semantics. It is beyond the sixteen Myers Briggs types, given people can play out each style either very well or quite poorly. Rather, it is all about to what degree you come across as a real live human being with a heart beat, which is all about authentic leadership. Tough decisions still must be made regardless of style, but if Person A is to be fired , it is preferable that you carry out this assignment as a humanistic leader rather than a tough-nosed autocrat. Communication skills training provides a natural ascension from your current communication style to one known to retain and profitably engage your best, all the while avoiding the unnecessary repercussions when a firing can not be avoided.
Regarding retention and engagement, what we’re talking about here is your ability to make meaningful human connections with others such that they enjoy their experience of themselves in your presence. Instead of your focusing on how people experience you as a leader, you need to be more concerned about how they are experiencing themselves in relation to you. That is what determines your success as a leader. This holds true through challenging times as well as good times, even through terminations. Business communication skills training is your proven pathway from this conceptual leap to practical application.
You can optimize your communication skills through four channels each of us has: Mind, Body, Emotions, and then there is a Master Channel some people may refer to as Spirit. (For those of you who may find this concept of spirit a bit unusual as part of a business communication skills training course, the leadership industry first began publicly embracing this notion around 1999.) The Personalized Leadership Development Program has models and experiential exercises that tailor to each person’s needs and goals, thus ensuring substantial gains for each participant within the four channels of mind, body, emotions and spirit.
Because your communications are based on your belief system, it is important to inventory what beliefs and programs are housed in your Mind, your Bio-Computer, and upgrade, if necessary. Most people are both ready and able to go from great to greater, which involves determining which beliefs and programs work for you or work against you, especially those housed in your subconscious acting as saboteurs. Having trained doctoral-level psychologists with ample business experience working one-on-one with you, you can optimize your Mind through adding or deleting or editing your inventoried beliefs. And yes, there are viruses that must be eliminated. Once your Mind is rid of whatever it was that was holding you back (negative self beliefs in your subconscious, for example), your communication skills and thus people skills respond in like fashion, representing beliefs that are geared for success, high self-esteem, strong self-confidence, prosperity and intrapersonal and interpersonal harmony.
When you communicate authentic leadership through your Emotions channel, you are creating a sense of safety for those around you, thereby allowing you to deliver tough messages without inviting a defensive posture from others. This is where your humanism is housed – a strong fiber that demonstrates a knowingness of the right way to do even the most challenging of people tasks. Rather than fear, you carry the emotion of empathy regardless of the nature of the task, all the while maintaining the integrity and credibility of highly effective leadership. Interestingly, research since 2004 asserts that empathy can only be expressed through one’s emotions, which helps explain how some of our most esteemed historical figures – for example, Einstein, Winston Churchill, Franklin D. Roosevelt – all espoused the interplay of emotions, empathy, and interpersonal effectiveness – i.e., leadership. Highly effective communication skills training creates within each participant a natural transformation such that empathy is experienced as strength and courage in the face of his or her various challenges.
Communication through your Body is what others actually see and are most influenced by. Research is clear that people pay attention to only 10-20% of what you are actually saying, spending the rest of their attention on your tone of voice and body language. Business communication skills training is critical because most people are clueless of cues they are putting out there that are driving people away. As Ralph Waldo Emerson put it, “What you are speaks so loudly, I can not hear what you’re saying.”
The Leadership Trust® is committed to helping attendees internalize a communication style of integrity, one that offers credibility to one’s associates and other non-work relationships. The external communication features of which one is consciously aware has a complex relationship with one’s internal communication features (e.g., left brain/right brain components of thinking and feeling). The Leadership Trust®‘s business communication skills training is offered by well seasoned, highly trained facilitators who can help you “simplify the complex” thereby optimizing your communication skills – regardless of your unique challenges.
In short, you get to impact relationships that impact not only your bottom line but also your life satisfaction and overall fulfillment. After all, you can’t have a relationship without communication; it’s simply the quality of your relationship that is determined by the quality of your communication. Whether you are at work or at home, communication is the key to a happy life and respected leadership.